Wingman — Video and Texting Product Technical Support

We are leveling up our technical support. Now offering live texting and video chat using the Peirce-Phelps HVAC Pro+™ app’s latest feature. No more waiting on hold, you can schedule and track the status of your case. Have one of our expert technical agents prepped on your specific issue by texting, sharing pictures, PDFs, model numbers, and as many details as you want before joining a live video call with our expert technical agents.

How does it work?

1. Sign into your account.

2. Click the dedicated tile on the mobile app landing page.

3. Tap “Request Video Chat” to open a new support case.

4. Fill out the relevant product information including model number and how we can be of assistance.

5. You can also add images for reference.

Next, you will be contacted by one of our expert technical agents as soon as possible.