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Return Policy

Return Policy is as follows:

  • All items must be new and unused in original carton.
  • Items that are routinely stocked by Peirce Phelps, Inc. can be returned without penalty.
  • All accessories and instruction sheets must be included.
  • Returns are subject to inspection and may be refused.
  • Manufacturer’s restocking fees may also apply.
  • Non-stock, special order items will not be accepted for return. See below for more information.
  • Items must be returned within 30 days of purchase.
  • Restocking fees of 20% may apply.

For any Non Stock or Special Ordered items, the policy is as follows:

Returns for Non Stock or Special Ordered items will not be accepted unless it is determined that a PPI or manufacturer error has occurred or if the manufacturer agrees to a return. It is the branch’s responsibility to negotiate a return with the manufacturer for any returns. Customer returns of Non Stock and Special Ordered items will be allowed only after the manufacturer has authorized the return. Any fees levied by the manufacturer must be passed on to the customer unless the return is due to PPI or manufacturer error.